Updated October 6, 2022

Please read these conditions carefully before placing an order for any products or services with the Vendors registered with Triple Play Infra Pvt. Ltd. through Sahni and Sons Consultancy Site (hereinafter referred to as “Website” or “Platform” or “Us”). These conditions signify the customer’s (hereinafter referred to as “You”) agreement to be bound by these conditions.

In addition, when you use any current or future Sahni and Sons Consultancy.com service (e.g.: Account, Cart, Wishlist, Professional Services Page, Special Requests or Product Marketplace), you will also be subject to these terms, guidelines, and conditions as applicable (hereinafter referred to as “Terms”).

Conditions Relating to Sale

These terms deal with conditions relating to the sale of products and services on the Website by Vendors to you. You agree to these terms for each transaction made by you.

Our Contract

• Your order is an invitation to offer to the Vendor through Us and the Website to buy the product/service from the Vendors on your behalf. When you place an order through Us to purchase a product/service from our Vendors, you give you authority to this extent, and you will receive an email confirming receipt of your order and details of your order (hereinafter referred to as “Order Confirmation Email”). The Order Confirmation Email is acknowledgement that we have received your order and does not confirm acceptance of your offer to buy the product/service ordered. We only accept your offer through our Vendors, and conclude the contract of sale for a product/service ordered by you, when the product/service is dispatched to you by the Vendor, after negotiations on the final price and amount if applicable and confirmation of the final price and amount and payment towards the product/service by you, post which an email confirmation is sent to you that the product has been dispatched to you by the Vendor (hereinafter referred to as "Dispatch Confirmation Email"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation Emails for each package, and each Dispatch Confirmation Email and corresponding dispatch will conclude a separate contract of sale between you and our Vendors for the product/service specified in that Dispatch Confirmation Email.
• Your contract is with the Vendors, and we are an intermediary to this extent, and you confirm that the product/service ordered by you is in the capacity to contract. You authorize Us, as well as the Website, to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the website.
• You can cancel your order for a product at no cost any time before the Website sends the Dispatch Confirmation Email relating to that product/service.
• Your confirmations on the platform, secured by adequate two-factor authentications, count as your final agreements towards the different stages of eCommerce prospects.
• For the avoidance of doubt, it is clarified that any additional by-product or add-on service will constitute a separate contract between you and our Vendors. It is further clarified that you will hold Triple Play Infra Pvt. Ltd. harmless in the event of any discrepant act or omission on our part.

Replacement of Products

• Most products purchased from the Vendors listed on the Website are replaceable within the replacement window, except those that are explicitly identified as non-replaceable. The replacement is processed only if:
  • it is determined that the product was not damaged while in your possession;
  • the product is not different from what was shipped to you;
  • the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and accessories);
  • for the products that are not replaceable or returned by the customer for any material defect without any stock availability, the refund is issued to the original payment method made by you; the timeline for receipt of such refund is solely dependent on your bank, which is usually 7-14 business days.
• For the avoidance of doubt, as the orders made between you and our Vendors are in the nature of and for the purposes of et. al. heavy machinery, construction, wet-work, it is clarified that we will not be liable for a second replacement. In such a case, refund will be processed as per Clause 3.1.4 above. Refund is subject to the discretion of the Company in cases where one or all the conditions under Clause
• above is not met, in which case such refund may be alternated with discounts and other coupon codes and offers as per the discretion of the vendor’s arrangement of doing so.

Pricing and availability

• We list tentative availability information for products sold and services provided by our Vendors on the website, including on each product information/service profile page. Beyond what we say on these pages or otherwise on the Website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by email if any products/services you order turn out to be unavailable or unserviceable.
• All prices are inclusive of VAT/CST, service tax, GST, duties, and cesses as applicable - unless stated otherwise.

Taxes

You shall be responsible for payment of all fees/costs/charges associated with the purchase of products or services from our Vendors through Us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties, and cesses etc.

Your Account

By creating an account with Us and usage of our Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to Your Account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform the Website immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide the Website with are correct and complete and inform the Website immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided Us with in the Your Account area of the website. Sahni and Sons Consultancy.com reserves the right to refuse access to the Website, terminate Your Account, remove, or edit content at any time without notice to you.

Privacy

Please review the Privacy Policy available here, which also governs your visit to the Website. The personal information / data provided to the Website by you during the course of usage of Sahni and Sons Consultancy.com will be treated as strictly confidential and in accordance with the Privacy Policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the Website.

Pricing

The pricing of all products and services on the Sahni and Sons Consultancy platform would be derived from the vendors’ pricing model, as per the vendors’ and service providers’ pricing model. Sahni and Sons Consultancy will charge a platform fee/convenience fee, shown in a transparent manner, added separately to the product/service listing wherever applicable.

Refunds, Returns, and Cancellations

• With respect to the physical materials displayed on the platform, any refund and/or return would depend on the upon vendor’s ability and consent to accept a refund/return. The platform would only facilitate the communication of the same.
• If you wish to, you can cancel your order for a product at no cost any time before the Website sends the Dispatch Confirmation Email relating to that product/service. Once the platform dispatches your order, the actual delivery of the product/service, including its refund/return would wholly be dependent on the vendor’s ability to do so, wherein the Platform would only facilitate the cancellation of such services if requested by You/the User. The communication of the same would be the Platform’s responsibility, as well as the Vendor’s.

Shipping Policy

The Platform uses a range of third-party hyper-local, inter-state, and inter-continental delivery services to facilitate the delivery of the purchased products to the User. Once the item has been shipped to the delivery party, the delivery party has the highest responsibility to ensure the safe communication and delivery of the said items. In this scenario, Sahni and Sons Consultancy as a platform, can only provide communication support of the said deliveries.

Access to Sahni and Sons Consultancy.com

The Website will do its utmost to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the inherent and erratic nature of the Internet, this cannot be guaranteed. Also, your access to the Website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. Triple Play Infra Pvt. Ltd. will attempt to limit the frequency and duration of any such suspension or restriction.

Licence

• Subject to your compliance with these Terms of Service and Use and payment of applicable fees, if any, Triple Play Infra Pvt. Ltd. grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Triple Play Infra Pvt. Ltd. and / or its affiliates, as may be applicable.
• The AR service is provided by Triple Play Pvt. Ltd. along with its business partners for viewing purposes and a limited use licence is to access and view only. You will not, either directly or indirectly, make personal use of this AR service, download (other than page caching) or modify it, or any portion of it, except with express written consent of Triple Play Infra Pvt. Ltd. and / or its affiliates, as may be applicable, which will be in the nature of monetary payment alone. Usage, access, and display of such services by our Vendors are subject to the terms of the Vendor Agreement between us and Triple Play Infra Pvt. Ltd.
• THIS LICENCE DOES NOT INCLUDE ANY RESALE OR COMMERCIAL USE OF THIS WEBSITE OR ITS CONTENTS; ANY COLLECTION AND USE OF ANY PRODUCT OR SERVICE PROFESSIONAL LISTINGS, DESCRIPTIONS, OR PRICES; ANY DERIVATIVE USE OF THIS WEBSITE OR ITS CONTENTS; ANY DOWNLOADING OR COPYING OF ACCOUNT INFORMATION FOR THE BENEFIT OF ANOTHER SELLER; OR ANY USE OF DATA MINING, ROBOTS, OR SIMILAR DATA GATHERING AND EXTRACTION TOOLS.
• This website or any portion of this website (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed, or otherwise exploited for any commercial purpose without express written consent of Triple Play Infra Private Limited and / or its affiliates, as may be applicable.
• You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Sahni and Sons Consultancy.com, its Vendors and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Triple Play Infra Private Limited's or its affiliates' names or trademarks without the express written consent of Triple Play Infra Private Limited and / or its affiliates, as applicable. Any unauthorised use terminates the permission or license granted by Triple Play Infra Private Limited and / or its affiliates, as applicable.
• You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Sahni and Sons Consultancy.com as long as the link does not portray Triple Play Infra Private Limited, Sahni and Sons Consultancy.com, their affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Sahni and Sons Consultancy.com logo or other proprietary graphic or trademark as part of the link without express written consent of Triple Play Infra Private Limited and / or its affiliates, as may be applicable.

Your Conduct

• You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not Sahni and Sons Consultancy.com, are responsible for all electronic communications and content sent from your computer to the Website and you must use the website for lawful purposes only. You must not use the website for any of the following:
  • for fraudulent purposes, or in connection with a criminal offense or other unlawful activity.
  • to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, insulting or harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic, or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, patent, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, defence, security or sovereignty of India or friendly relations with foreign States or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam; or is patently false and untrue.
  • to cause annoyance, inconvenience, or needless anxiety.

Indemnity and Release

• You shall indemnify and hold harmless Triple Play Infra Private Limited, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand, or actions including reasonable advocate's fees, made by any Vendor or penalty imposed due to or arising out of your breach of these Terms of Service and Use or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.
• You hereby expressly release Triple Play Infra Private Limited and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability, or other consequence of any of the actions/inactions of the Vendors and specifically waiver any claims or demands that you may have in this behalf under any statute, contract or otherwise.

Claims against Objectionable Content

• You can refer to the product detail / service professional page on Sahni and Sons Consultancy.com for checking any product details / service specifications provided by the Vendor regarding the following:
• the total price in single figure of any product or service, along with the breakup price for the good or service, showing all the compulsory and voluntary charges such as delivery charges, postage and handling charges, conveyance charges and the applicable tax, as applicable. These details are available on the invoice issued to you. Further, all contractual information required to be disclosed by law is incorporated as part of the Sahni and Sons Consultancy Vendor Agreement executed by each seller/vendor/service professional/business on Sahni and Sons Consultancy.com, prior to listing its products and services.
• Because Sahni and Sons Consultancy.com lists millions of products for sale offered by Vendors on the Website and hosts many thousands of comments, it is not possible for Triple Play Infra Pvt. Ltd. to be aware of the contents of each product/service listed for sale, or each comment that is displayed. Accordingly, Sahni and Sons Consultancy.com operates on a "notice and takedown" basis. If you believe that any content on the website is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, insulting or harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic, invasive of another’s privacy or menacing; ethnically objectionable, disparaging; or in breach of a third party’s confidential, proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, defence, security or sovereignty of India or friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or in insulting other nation; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; or is patently false and untrue ("Objectionable Content"), please notify the Website immediately. Once this procedure has been followed, Sahni and Sons Consultancy.com will make all reasonable endeavours to remove such Objectionable Content complained about within a reasonable time, with an opportunity to the offender to explain its version, as per the law.

Copyright, authors' rights, and database rights

• All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Triple Play Infra Private Limited, its affiliates or its Vendors or content suppliers and is protected by India and international copyright, authors' rights, and database right laws. The compilation of all content on the Website is the exclusive property of Triple Play Infra Private Limited and its affiliates and is protected by laws of India and international copyright and database right laws. All software and AR Services used on this Website is the property of Triple Play Infra Private Limited, its affiliates or its software suppliers and is protected by India and international copyright and author' rights laws.
• You may not systematically extract / or re-utilise parts of the contents of the website without Triple Play Infra Private Limited and / or its affiliate's (as may be applicable) express written consent. You may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Triple Play Infra Private Limited and / or its affiliate's (as may be applicable) express written consent. You may also not create and/ or publish your own database that features substantial (eg: prices and product listings) parts of this website without Triple Play Infra Private Limited and / or its affiliate's (as may be applicable) express written consent.

Intellectual Property Claims

Triple Play Infra Private Limited and its affiliates respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please notify Us immediately.

Trademarks

Sahni and Sons Consultancy.com, Sahni and Sons Consultancy logo, and other marks indicated on the Website are trademarks or registered trademarks of Triple Play Infra Private Limited or its subsidiaries (collectively "Sahni and Sons Consultancy") or our Vendors, in India and/or other jurisdictions. Sahni and Sons Consultancy.com's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Sahni and Sons Consultancy. Sahni and Sons Consultancys's trademarks and trade dress may not be used in connection with any product or service that is not Sahni and Sons Consultancy's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Sahni and Sons Consultancy. All other trademarks not owned by Sahni and Sons Consultancy that appear on the Website are the property of their respective owners and our Vendors, who may or may not be affiliated with, connected to, or sponsored by Sahni and Sons Consultancy.

Communications

• When you visit Sahni and Sons Consultancy.com, you are communicating with Us electronically, through the Website. Communication between our Vendors and You will never be direct and will always be through the Website, who is the intermediary for all transactions. You will be required to provide a valid phone number while placing an order with our Vendors through Us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails, or phone calls from Us with respect to your order.
• You agree, understand, and acknowledge that the Website is an online platform that enables you to purchase products and services listed on the Website at the price indicated therein at any time from any location. YOU FURTHER AGREE AND ACKNOWLEDGE THAT Sahni and Sons Consultancy.COM AND TRIPLE PLAY INFRA PVT. LTD. IS ONLY A FACILITATOR/INTERMEDIARY AND IS NOT AND CANNOT BE A PARTY TO OR CONTROL IN ANY MANNER ANY TRANSACTIONS ON THE WEBSITE. Accordingly, You agree and understand that any contract of sale of products and services through the Website shall be a strictly bipartite contract directly between You and the Vendors.

Losses

Our Vendors, as well as the Website, will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss for any reason whatsoever when a contract for the sale of products or services by the Vendors to You was formed.

Alteration or Amendments to the Conditions

We reserve the right to make changes to our policies, and these Conditions of Sale at any time. You will be subject to the policies and Conditions of Sale in force at the time you order products or services from our Vendors through the Website, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you, if so directed). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause or reason which is beyond our reasonable control.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Disclaimer

• You acknowledge and undertake that you are accessing the products and services on the Website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions with the Vendors through the Website. The Website shall neither be liable nor responsible for any actions or inactions of vendors nor any breach of conditions, representations or warranties by the Vendors of the products or services and hereby expressly disclaim and any all responsibility and liability in that regard. The Website may mediate or resolve any dispute or disagreement between you and the Vendors of the products or services to the extent possible, subject to the good-faith relations between you, the Vendors and the Website.
• Triple Play Infra Pvt. Ltd. further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products or services listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the Website. Triple Play Infra Pvt. Ltd. does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Website. At no time shall any right, title or interest in the products/services sold through or displayed on the website vest with Us nor shall the Website have any obligations or liabilities in respect of any transactions on the Website.

Vendors and Other Businesses

Vendors, who are neither Triple Play Infra Private Limited nor its affiliates operate stores, provide services, or sell products on the Website (e.g.: Businesses offer products via the Product Marketplace and individuals/firms offer services via the Professional Services Page). The website is not responsible for examining or evaluating, and the Website does not warrant or endorse the offerings of any of these businesses or individuals/firms, or the content of their respective listings. Triple Play Infra Private Limited does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. Terms and conditions between the Vendors and Us is available here.

Governing Law and Jurisdiction

• Your use of this Website will be governed by and construed in accordance with the laws of India.
• You agree that any legal action or proceedings arising out of your use may be brought exclusively before the competent courts/fora/authorities having jurisdiction in New Delhi, India and irrevocably submit yourself to the jurisdiction of such courts/fora/authorities.

Website Details

The Website is operated as an intermediary between the Vendors and you by Triple Play Infra Pvt. Ltd. For the Sahni and Sons Consultancy.com Website, you could contact us by visiting:
www.Sahni and Sons Consultancy.com/contact

Last Updated: 5th July 2024